An off-Amazon order needs a clear fulfillment handoff. The seller should know which stock will be used, who submits the order and who investigates a missing shipment or return.
Amazon's Canadian Multi-Channel Fulfillment page describes using FBA inventory for sales outside Amazon. Check the Canadian program details rather than applying a US rate card or delivery statement to every destination.
Before routing an order
- Match the storefront item to the seller SKU, pack size and intended marketplace.
- Confirm that the quantity required can be fulfilled, rather than counting units still being received or reserved.
- Check the recipient address and the service choices actually available for the order.
- Record who submits the order and which channel retains the customer-facing order record.
After the handoff
Keep the channel order identifier, fulfillment request, shipment status and tracking record together. Investigate an unsubmitted request separately from a shipment that has already left fulfillment.
Define who handles a cancellation request, a customer question and a returned item. Reconcile the final stock movement with the channel record before closing the order. A clear handoff makes the work inspectable without promising a universal delivery time or an error-free connection.