FAQ / CANADA + US
Questions brands ask before hiring us.
Short answers. If yours isn’t here, email info@baregold.ca or call 416-898-5776.
Who manages Amazon accounts for Canadian natural health product brands?
BareGold does. We run Amazon.ca and Amazon.com accounts for natural health, beauty and personal-care brands, and we sell our own catalogue on both marketplaces. Canadian NHP rules are part of the listing, document and stock work.
Do I need an NPN to sell natural health products on Amazon.ca?
Yes. Natural health products sold in Canada need a product licence from Health Canada, shown on the label as an 8-digit NPN, or a DIN-HM for homeopathic medicines. Amazon.ca can ask for it before a listing goes live or stays live. Health Canada issues the licence. We make sure the listing matches it.
What does Amazon.ca ask for when it requests documents?
It depends on the product and the request. Common asks include the product licence, label images that match the listing, and supplier invoices. We read the request, gather what fits and send it with the case.
How much does Amazon account management cost?
CAD 2,000 a month for one marketplace, or CAD 3,000 a month for Amazon.ca and Amazon.com together, for up to 25 products. A 3-month start, then month to month. US brands are quoted in USD. You pay Amazon for ads directly. We don’t take a share of ad spend.
Do I keep my Amazon account?
Yes. You keep your account, your data and your prices. We connect through Amazon’s own links, and you can disconnect at any time.
What’s in the free Amazon check?
One dated page on your products on Amazon.ca, Amazon.com or both: who’s selling, who holds the Buy Box, price, stock and the three things we’d fix first. It’s free, it takes up to 2 business days and it needs no account access. See a sample report.
Do you work on Amazon.ca and Amazon.com?
Yes. One marketplace or both. We handle product records, marketplace requirements and shipping plans for each, and work with your customs broker and importer of record on cross-border stock.
Who approves changes to my listings and ads?
You do. Listing, price and A+ changes need your written OK. New ad tests, added spend and extensions need your approval too.
Can you promise the Buy Box or more sales?
No. We show you what’s happening, explain what we can work on and agree a plan. We don’t promise outcomes we can’t control. See what moved on our own account.
Will I have my own login?
Yes. Subscription clients get a personal, read-only login to their own account’s work: reports, open work, decisions and history.
A listing is suppressed or my account is restricted. Can you help with just that?
Yes. We find the cause, gather the evidence and handle the Seller Support case. A single case is CAD 400. A reinstatement appeal is CAD 750.